#1  Where can I get an Installers Manual for the ESI Telephone System?

 

Usually the question comes something like this:

 

“I've recently acquired a second hand ESI GenII S-Class system. I've got the Admin. and user manuals but need the installation manual still. I was able to get the system up and working with an ESI manual for a similar system but (for obvious reasons) I'd like the install manual that actually goes with my system. Can someone help with this?

Thanks!”

 

 

ESI Install Manuals can be found in every third web site produced by a telecom related webmaster!

 

If someone does a minor amount of searching they will find a downloadable installer manual within a few keystrokes, it won’t be from an ESI Reseller though. Any ESI installer manual found free and downloadable is black market and most likely is a mismatch to the system. ESI systems have upgradeable software and the installer manual must match the software.

 

Contact the ESI Reseller in your area!

 

Your local ESI Reseller MIGHT be kind enough to send you a pdf manual  free of charge in order to gain a possible business relationship with you knowing that the possession of a manual doesn’t make one a qualified technician.

#1  Where can I get an Installers Manual for the ESI Telephone System?

 

Or it gets ask for this way!

 

“I have a question that I pray someone can answer. Well a couple really..
At my work we have an ESI IVX S Class phone system.
The first question : Is there anywhere I can get the hard core manuals for these phone systems ?
The second question is : The caller ID almost NEVER comes up right. Sometimes it says "UNAVALIBLE 314" and sometimes you can see the name and part of the number. I think its a setting in the CID it's self but can't be sure until I read about these phones.
Thanx in advance..”

 

After a brief explanation from an ESI Reseller a follow up was received……………

 

**** As with most systems, the Installer Manual is kept close to the vest for actual installers, specifically authorized dealers. There is a reason for this. A typical user could get themselves into a lot of trouble with access to technician level programming. A system could be taken out of service, as far as a user is concerned, with a few incorrect programming steps.*******

While I understand this point, the real fact of the matter is greed, not much to do with anything else. With Norvergance screwing us the way they did, we can't really afford to pay someone to come out and fix something that never worked right to begin with.

**** maybe the one that installed the system, to check into the possibility that the Caller ID gain needs to be adjusted on the system. ****

This is certainly possible, and how nice it would be to know how to do this.

*******They may need to contact tech support to make the adjustment*******

We tried that, and I could feel ESI's tech support staring @ me blankly on the phone, there was silence and then he said it.. "I have never heard of that before, let me call you back after I speak with our techs." And of course the call never came back..

******** Some earlier systems, and especially the S-Class, didn't allow the technician to make adjustments to certain engineering settings. ************

That doesn't surprise me either.. Once again we fall back to the basic behavior of man, Greed.

I have half way hacked my way through the phone on one level, although I still haven't gotten anywhere near where I want to be. A co-worker and myself opened up the ESI IVX S Class box where everything runs and pulled a few things out, dumped their contents and are currently looking @ the results. I will hack my all the way through this phone system if I have to and release anything and everything that I find.
Some people may say "You will break it, and then where will you be ?" Well considering Norvergence creditors are "Suing" us for the phones back, I could care less if they do get broke. If they do manage to stop operating, I will pack those bad boys up and ship them back to where ever they want. Then I will propose we purchase a different more OPEN phone system. The surprising thing is, there are more things out there than people realize and most of them cost 1/10 of an ESI phone system. The only trade off being, one has to have be a techie to be able to set them up. The quaility is the same or better than ESI as I can say they have been less than perfect. In all this not one company has stepped up and even offered a discount just to get their foot in the door. Once this POS is gone, it's gone for good. I will setup my own phone system using ESI hand sets and open source software and open source VOIP software.
So much for hoping to get this crap all patched up.