Installer Level

 

This level is usually reserved for the install technician. The reason it is difficult to access is because there are numerous opportunities at this level to put a business completely out of business with a single key entry error. Providing the business owner with an access password is not an unreasonable request and is commonly done if the system owner is aware of the risks.

 

A back-up of programming is highly recommended should you desire to have access to this level for your safety.

 

Admin Level

 

The Admin level of programming will give you access to most functions and settings necessary to keep your business and the ESI system current with each other.

 

The most common request from office managers is “How do we change the Main Greeting?”

 

PRGM-HOLD-XXX-#-6

(XXX=password)

 

Older Systems:

PRGM-PARK-XXX-#-6

 

Follow verbal prompts after pressing 6………….

 

User Level

 

User level programming is obtained by just pressing the help key and following the verbal prompts.

 

Programming a line key:

 

Press the desired key and hold it down for 2 seconds.

 

Press the number 1 if programming line 1.

 

Press the key again without holding it down.

 

The key is now programmed as line 1………...

 

 

 

 

 

 

Available Programming Via Remote Access

 

Software Upgrades

 

Current Programming Back-up

 

Password Reset

 

Date/Time

 

Transfer Recall Ring Timer

 

Hold Recall Timer

 

System Speed Dial Numbers

 

Incoming Ring Locations

 

Extension Names & Feature Authorizations

 

Individual Buttons per Extension

 

Department Group Extension Members

 

Main Menu Options

(what phone rings when a caller presses 3)

 

Time Schedule for Day/Night Mode

 

Guest & Information Mailboxes

 

Remote Notification of New Messages

 

Internal Directory Names

 

These are samples, there are plenty more!

 

 

 

 

Set Up the NSP

(network service processor)

 

This is the ONE thing you can do to get the most out of your system!

 

Unplug the Network cable from the NSP Port.

Plug your laptop into the network using a different cable and router port. (let the NSP cable dangle unconnected)

 

Open the “Command Prompt” window in your laptop.

 

Type in: ipconfig/all , expect to see something like this……

 

IP Address xxx.xxx.x.x?

Subnet Mask 255.255.255.0

Default Gateway xxx.xxx.x.xxx

 

Write those details down, they will be needed later!!!

 

Next step is to PING an IP address using the above information. If the IP address contains a 3 in the last digit then you want to Ping xxx.xxx.x.4 . The goal is to Ping a non-existing address and get results like this:

 

Request timed out.

Request timed out.

Request timed out.

Request timed out.

 

If you get the “Request timed out” as a result that means the IP address is available, if you get anything else you need to move to another IP address until you get one that is available.

 

Write down the IP address, you will need it!

 

Now using your laptop open an internet browser and go to

whatismyip.com

 

The results will tell you what the Public IP address is, write it down too.

 

Now that you have the 4 needed IP addresses I recommend using either Esi-access or System Programmer (depending on your system) and entering the 4 required addresses appropriately. If those software applications are not available to you it is just as easy to program the IP’s through a phone.

 

NSP Private IP (the one you created)

NSP Subnet Mask (you wrote it down)

NSP Gateway IP (you wrote it down too)

NSP Access IP ( the one you got from whatismyip.com)

 

Send the programming changes and close the program.

 

Now you can plug the network cable into the NSP port and the phone system will introduce itself to the network.

 

Open “Command Prompt” and Ping the Private IP. You should get 100% results of 4 packets.

 

Unplug the NSP and Ping it again. You should get “Request timed out” 4 times.

 

Plug the NSP back in and Ping it again. You should get 100% results again.

 

You might have noticed that up to this point only the ESI Technician has been involved, there is a reason for this.

 

Too many cooks in the kitchen spoil the broth!

 

Unfortunately, there comes a point where some minor internal settings within the router must be made and that is the Geeks job so find him/her and tell them this:

 

Assign the selected IP Address as a private IP Address and port forward port range 59002 thru 59008 to point to the selected private IP Address. For most geeks this is a no-brainer however; if your geek gets a confused look on his/her face you will have to do it yourself. All you will need is router access which is also fairly easy depending on the router.

 

Call or Email if you need help!

 

 

 

 

 

 

 

 

 

 

johngrider@bellsouth.net

(904) 616-6127